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However, with channels like email, delivery updates are often lost in inboxes or read too late.

Business Text Message Example #2: Delivery UpdatesĪny business in the dispatch and operations industry knows that updating customers regarding order delivery status is a top priority.

Pro Tip: While eCommerce brands can use SMS order notifications for any online purchases, brick-and-mortar retail companies can use them for special orders such as buy-online-pick-up-in-store purchases. Quick SMS order notifications will provide your customer with instant assurance that their purchase has been made. Because texts have an open rate of 98%, order notifications and receipts sent via text message are far more likely to be read than those sent through other channels. SMS order notifications are especially useful for eCommerce and retail stores, who need to provide excellent service beyond purchases in order to secure customer loyalty. Business Text Message Example #1: Order Notifications That’s why we rounded up 10 examples of ways your business can use text messaging, from sending order notifications to coordinating internal operations. But for those who haven’t used it within their own businesses yet, it can be hard to think of specific use cases. One of the best features of business text messaging is that it can be used in just about any industry and for a variety of purposes, like customer support, customer service, marketing, and sales.